Samtec wins Bishop European Customer Service Survey

12th September 2023

SAMTEC

Sheryl Miles

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Samtec has ranked #1 in the 2023 Bishop and Associates European Customer Survey of the Electronic Connector Industry.

This is Samtec’s 12th consecutive win for the survey. From standard catalogued interconnects to high-performance designs, Samtec’s comprehensive product line supports interconnectivity needs across many industries, including industrial, military/aerospace, computer/semiconductor, automotive, datacom, medical, and instrumentation.

“Winning the Bishop and Associates European Customer Service Survey is a fantastic achievement,” said Ron Bishop, President and Founder of Bishop & Associates. “To win this survey again, in such a convoluted supply chain environment during the COVID chaos, reflects Samtec’s commitment to their Sudden Service principles.”

Sudden Service is Samtec’s unmatched customer support through initial design, purchase, delivery, and post-sale technical support. This includes free product samples, access to extensive technical online resources (including models, data sheets, white papers, and test reports), individualised design assistance, as well as innovative online tools to help streamline the design process.

About the survey

For this survey, Bishop & Associates surveyed electronic equipment manufacturers (OEMs), cable assembly manufacturers, contract manufacturers (CEMs), and distributors across Europe to determine how the connector industry, and selected connector manufacturers, are performing.

Respondents represented a variety of market sectors, such as industrial, automotive, electric vehicle, military/government, telecom/datacom, medical, Computer/Peripheral, Test/Measurement/Instrumentation, Consumer Electronics, transportation, civil aviation, and energy.

Respondents identified their job function as engineering (58%), purchasing (25%), or other (17%).