Service program extension offers tailored solutions

ESP solutions address a customer’s installed base of Keysight, Agilent and HP test equipment after instrument manufacturing has ended. The solutions provide a range of standard offerings, such as multi-year repair agreements, and will enable the customer to tailor a solution that keeps long-term programs running until the customer’s organization is ready to make the transition to new technology.

Warranty Assurance plans go beyond the company’s standard three-year warranty to provide five-, seven- or ten-year coverage. Available with the original purchase of an instrument, these plans provide the lowest-priced, most-convenient way to ensure equipment performance while minimizing disruption to customer operations. The plans also reduce administrative hassles and guarantee priority service.

Both new offerings are part of Keysight’s Instrument Lifecycle Solutions (ILS), which address ongoing service requirements that span a customer’s product lifecycle. In addition to the Warranty Assurance and ESP offerings, ILS also includes Standard Service Priod solutions that ensure ongoing instrument performance, post-warranty.