Power Chat puts customers in direct real-time, online contact with a Murata engineer

Power Chat has ‘chatters’ situated at various Murata Power Solutions locations across the globe. The service features specialists from product groups including DC/DC converters, AC/DC power supplies, magnetics, digital panel meters and data acquisition products.

Available 20 hours a day, the Power Chat group can answer most technical product and application questions in real-time. For deeply complex issues, they can draw upon further engineering resource within Murata Power Solutions to provide a comprehensive response and recommendations as quickly as possible.

Power Chat is also able to satisfy non-technical requirements such as providing pricing, product availability, samples, catalogues and local area support information. The entire transcripts of ongoing Power Chat discussions can be easily transferred between Murata Power Solutions’ customer and technical support areas to accelerate the handling of customer enquiries.

Commenting on the introduction of the Power Chat service, John Sutherby, Director of Marketing Communications, Murata Power Solutions said: “Power Chat is unique in that it places our technical specialists in direct contact with customers via a high-availability real-time, online service. We are acutely aware that the immediacy of quality, tailored information is a key requirement of today’s engineers in order for them to develop their new product designs in the shortest possible time. Power Chat provides an important tool to help them achieve this.”