Fast reporting and response critical to fight phishing

The study which included 82,402 participants, tested how employees from four different organisations responded to emails that simulated one of four commonly used phishing tactics.

22% of recipients that received an email simulating a human resources announcement about vacation time clicked, making emails that mimic those sent by HR the most frequent source of clicks in the study.

An email asking the recipient to help with an invoice (referred to as CEO fraud in the report) was the second most frequently engaged with email type, receiving clicks from 16% of recipients.

Document share (notifications from a document hosting service) and service issue notification (messages from an online service) emails received clicks from seven percent and six percent of recipients, making them the least frequently clicked emails in the study.

However, according to Matthew Connor, F-Secure Service Delivery Manager and lead author of the report, the study’s most notable finding was that people working in ‘technical’ roles seemed equally or even more susceptible to phishing attempts than the general population.

“The privileged access that technical personnel have to an organization’s infrastructure can lead to them being actively targeted by adversaries, so advanced or even average susceptibility to phishing is a concern,” Connor explained. “Post-study surveys found that these personnel were more aware of previous phishing attempts than others, so we know this is a real threat. The fact that they click as often or more often than others, even with their level of awareness, highlights a significant challenge in the fight against phishing.”

Out of the two organisations studied with personnel working in IT or DevOps, both clicked test emails at rates that were either equal to or higher than other departments in their organizations: 26% from DevOps and 24% from IT compared to 25% for one organisation, and 30% from DevOps and 21% from IT compared to 11% for the other organisation.

Furthermore, the study found that these departments were no better at reporting phishing attempts than others. In one organisation, IT and DevOps came third and sixth out of nine departments in terms of reporting. In the other organisation, DevOps was the 12th best at reporting out of 17 departments, while IT was 15th.

The value of a fast, easy-to-use reporting process was also highlighted in the report. In the first minute after the test emails arrived in inboxes, over three times the number of people who reported it as suspicious had clicked. This number leveled out at around five minutes and stayed consistent after that.

And while reporting became more common as time went on, the different processes at different organisations played a key role. 47% of participants from an organization that provided all employees with a dedicated button to flag suspicious emails used it during the study. Only 13% and 12% of participants from two other organisations reported their test emails (the remaining organisation did not provide data on reporting).

According to F-Secure Director of Consulting Riaan Naude, the patterns in report and click rates identified by the study highlights a practical opportunity for organisations to mobilize employees in a collective effort to protect themselves against phishing.

“The evidence in the study clearly points to fast, painless reporting processes as common ground where security personnel and other teams can work together to improve an organization’s resilience against phishing. Getting this right means that an attack can be detected and prevented earlier, as security teams may only have a few precious minutes to mitigate a potential compromise,” said Naude.