Alliance further supports the shift to hybrid working

Operator Connect provides carrier-grade telephony and support services in 39 countries, with added extras such as compliance recording, dynamic E911, Call Queue and video interoperability. NTT’s Support and Managed Services capabilities also provides full lifecycle support to help clients activate holistic solutions across all workloads, including calling, collaboration, integrated customer experience, and productivity.

NTT as a launch partner for Operator Connect represents another key milestone in the strategic alliance between NTT and Microsoft. In 2019, the two companies committed to building a new generation of managed service offerings that provide enhanced employee and customer experience based on Microsoft 365, Microsoft Viva, and Azure Communications Services.

These offerings are underpinned by NTT’s intelligent and secure network fabric, including its recently launched Private 5G solution, the first commercially available private LTE/5G 'Network-as-a-Service' full-stack solution. The alliance will continue to provide clients with advanced agility, transformation, and automation for their business, helping them navigate the shift to a hybrid working model.

This development is the beginning of co-lead investment of collaborative services that is extending to Azure Communications Services, Mobility, and Microsoft Viva to provide best in breed managed services and value adds leveraging the NTT Group.

Commenting on the launch, Abhijit Dubey, Chief Executive Officer, NTT, said: “We’re proud to be strengthening our alliance with Microsoft and to be named as one of the first development partners to offer Operator Connect to Microsoft Teams customers. We also guarantee full lifecycle support services so that clients can enjoy a consistent and seamless experience. The pandemic has completely changed the way we work but has highlighted the importance of connectivity and communication. Operator Connect provided through NTT will allow businesses to connect and engage with their employees and clients no matter where they’re working from.”

Jared Spataro, Corporate Vice President, Modern Work at Microsoft, said: “As a key strategic global partner, NTT has been an innovative and forward-thinking collaborator for Operator Connect. As we launch globally, NTT is already running the platform for several key clients and is providing high levels of advice, service, and support across 39 countries. We continue to strengthen our alliance to make real advances in how we take Teams Phone to market and enable the hybrid workforce.”