Norwegian collaboration creates user-friendly citizen services

The agreement has a value of approximately €22m over four years with an option for an additional four years.

Starting in 2017, Tieto will perform ICT operations on behalf of DGI for the municipalities in the region where Norway’s main airport is located. DGI will be responsible for the administration of the new delivery platform. Automation, flexibility and innovation are keywords for succeeding in ensuring a better delivery platform combined with creating user-friendly citizen services.

"With this agreement, we will enhance our expertise in new areas so that we can help drive municipal digitalisation and the development forward to an even greater extent in the future. The cooperation with Tieto will enable faster innovation and increased agility and ensure that the citizens receive access to user-friendly and flexible, digital solutions," said Odd Ruud, Managing Director, DGI.

The purpose of the cooperation is to ensure that the municipalities achieve standardised, stable, secure and scalable services. These services will meet current and future needs,with ever greater demands from the users wanting easy access at any time, from anywhere, on any device in a secure way. The agreement means that a long-term relationship will be established with Tieto also expected to be an actual innovation partner.

"We are very proud to have been selected as a partner and we are truly looking forward to creating value for the citizens and users. At the same time, we want to commend DGI for daring to express high ambitions on behalf of the citizens so that they can be a true pioneer in digital services," said Christian Schøyen, Head of Tieto Norway.

The delivery platform is based on Tieto OneCloud, a cloud-based platform that consists of hybrid solutions from a selection of dedicated private cloud services from Tieto's Norwegian data centre combined with global public cloud solutions. Tieto has a very strong position and experience with similar projects in Sweden and Finland.

The modernisation of the delivery platform is a major boost for the municipalities in the region around Gardermoen, whose current delivery platform is based on a data hall solution established over ten years ago. To ensure that the new platform is sufficiently flexible and future-proof, the municipalities have decided to purchase it as a service rather than upgrade the current data hall.