Tieto to help Södertälje municipality with service integration and management

The past decade has seen an enormous change in the IT outsourcing landscape for Nordic organisations. Many use a large number of suppliers for different purposes, thus increasing the risk of coordination issues, inefficiency and unnecessary costs. SIAM aims at making it easier to organise and coordinate IT services from different suppliers, so that all systems and services are in line with business objectives and needs.

“Södertälje Municipality has worked with Tieto for seven years and that partnership is now expanding as Tieto will take on responsibility for SIAM. This means that Tieto will consolidate and develop the IT department’s various services and providers – both at an operational and tactical level.

Together with the IT department, Tieto will play a key role in enabling a more efficient digitalisation of our core operations. In this procurement, Tieto had by far the best offer and we look forward to continuing a very good partnership,” says Jonas Knutsson, CIO, Södertälje municipality.

Södertälje municipality’s IT operations are undergoing a transformation over the coming years, with plans to take big steps toward increasing the digitalisation of tasks that are currently performed manually, especially within healthcare and education. The goal is to become more cost efficient while making IT services more accessible and reliable.

As part of the deal, Tieto will deliver end-user services such as IT workplaces, service desk, e-mail and printing services, as well as infrastructure such as networks, internet connections, security services and an integration platform. The agreement is one of the first of its kind, where a large Swedish municipality outsources the responsibility for SIAM.

“As the existing supplier, it’s especially satisfying that we have been given the renewed and expanded trust from the municipality to support its continued digitalisation. With our experience and broad competence, we are ready to meet the organisation’s need for change in the best possible way,” says Mats Brandt, Head of Public Sector, Tieto Sweden.