Success of online product sourcing service IC4me prompts Focus EDL to add applications engineering support

As well as providing technical support to ensure that customers get the maximum benefit from Focus EDL’s product portfolio, the expanded team will also now provide technical support for the company’s recently established IC4me online product sourcing service. Tom Freeman, a recent addition to the Focus EDL apps team, will be responsible for IC4me support.

Commenting, Managing Director Geoff Philpot said, “We established IC4me as pretty much an automated process requiring minimal input from customers to begin the search. Experience now tells us that, whilst the majority of our searches involve a standard part that is currently hard to find, a good percentage of enquiries need some human technical input to either fine tune the search or to help the customer to select suitable alternatives if the part is unavailable.

Access to IC4me is via either www.ic4me.com or the Focus EDL website www.focusedl.com where a link will enable customers to enter basic information about the component they require. The search facility embedded within IC4me interrogates a comprehensive supplier database to identify possible worldwide sources for the target component. IC4me then requests product availability and pricing from these potential sources.