Expanding network solutions as application usage grows

Carglass is digitally transforming its business to support mission-critical applications including increasing the use of mobile applications for customer service in its repair centres. The company’s digital strategy also supports new market opportunity resulting from the acquisition of Maisoning, which specialises in home services, such as plumbing and locksmithing.

GTT is providing Carglass with:

• A 75% expanded network capacity, and is upgrading with fibre connectivity to address increasing bandwidth requirements in its repair centres.
• Backup links for 250 repair centres to ensure network resiliency and reliability.
• 4G wireless to improve connectivity for the 180 Carglass sites not in major cities.

Didier Roy, Chief of Information Systems at Carglass France, commented: “As computers have given way to smartphones, connectivity across our sites has evolved. Our automotive glass repair and replacement service is available in our 450 centres and through our home service, thanks to our fleet of 700 workshop vehicles.

“Our technicians must be able to access applications to work in real time, from any location. Without connectivity our activities slow down or stop, which impacts our ability to service to our customers. GTT understands this and provides us with a high-performance, flexible cloud networking service that includes 4G, fibre, copper and ADSL to meet each site’s requirement.”

Rick Calder, GTT president and CEO, added: “GTT is redefining global communications to serve clients such as Carglass that depend on outstanding service experience from GTT to deliver great services for their own customers. We help our clients connect their people around the world and to every application in the cloud.”