EXFO Acquires Assets of Aito Technologies

20th June 2014

EXFO

Staff Reporter

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EXFO has announced it has acquired the business of Aito Technologies, a leading provider of customer experience analytics for mobile network operators (MNOs), through an asset purchase deal. Based in Espoo, Finland, Aito Technologies offers out-of-the-box customer experience analytics software that unifies business, network, product and customer data for real-time analysis, discovery, reaction and decision support for a wide range of users and decision-makers within a wireless operator organization.

Tracking and improving customer experience has become a primary focus throughout the mobile industry as the proliferation of smartphones and tablets, coupled with an explosion in streaming video, new services and applications, are fueling an exponential increase in data traffic and network complexity. Against this backdrop, MNOs must consistently provide superior quality of experience (QoE) at a lower cost in order to retain their most profitable customers. Consequently, end-to-end visibility and analytics are becoming mission-critical to assure high-performance service delivery.

EXFO will combine the powerful analytics software capabilities of Aito Technologies with its wide range of wireless products, systems and solutions to provide MNOs with heightened, end-to-end visibility of their 3G and 4G/LTE network infrastructures. Aito Technologies' analytics software allows network engineers to drill down to data gathered from multiple sources, including end-user and data-plane information from passive probes like EXFO's dual 10G line-rate capture PowerHawk Pro. In addition, analyzed data is cross-correlated with information from CRM databases, network elements and operations support systems in order to provide MNOs deep visibility into the end-to-end experience of subscribers.