EMEA-wide 24/7 technical support plan

With the new service, customers in the EMEA region can now benefit from phone or e-mail support 24 hours a day, 365 days per year. Since this support is available EMEA-wide, all communication is in English. Unlike the contact details for the ordinary free-phone support lines that are available weekdays during regular business hours, the EMEA 24/7 technical support plan uses national phone numbers and dedicated e-mail addresses that are reserved exclusively for this combined Hirschmann / GarrettCom service and are not published. By doing this, Belden has ensured that the service remains restricted to an exclusive group of customers.

Belden’s new EMEA 24/7 technical support plan guarantees help to increase network availability at any time and any place throughout the EMEA region. The service is site-specific, so any support plan applies to a single LAN only, and the annual fee is based on the list price of the installed equipment. By providing Belden with the device overview, together with additional information such as on the network topology or configuration files, the company's technical support engineers can provide immediate and comprehensive assistance.

Mark Cooksley, Product Manager, Belden, commented: “This allows downtime to be reduced to a minimum or even prevented from the outset. For example, when a malfunction has caused a network to switch over to redundant operation, immediate technical support can resolve the problem as quickly as possible.”