Acquisition to strengthen role in digital transformation

The combination of ABBYY’s deep understanding of enterprise content in all its forms with the critical process context provided by the TimelinePI technology allows customers to achieve a level of digital intelligence previously unavailable. The company call this Digital IQ for the enterprise.

The use cases for Digital IQ cross all industry boundaries. For example, financial services institutions are challenged with onboarding new customers for products including mortgages, consumer credit offerings, traditional banking services and investment products.

Each of these services follow different business processes and require specific supporting documentation needed to verify employment, assets, income and identity. Any delay or error in these onboarding processes could significantly impede transactions resulting in lost revenue, higher processing costs or a negative consumer experience.

“We have received incredible interest in the capabilities we can offer with the combination of TimelinePI’s process analytics technology and our entire Digital IQ portfolio,” commented Ulf Persson, CEO at ABBYY. “We will be aggressive in our delivery-to-market to give organisations the ability to analyse and take action on business operations, processes and customer interactions with the goal of always driving business value.” 

ABBYY’s Digital IQ solutions are designed to optimise these operations by removing friction from business processes through automated understanding of structured and unstructured content (such as IDs, paystubs, tax forms, etc.). This insight is key to greatly increasing the speed and accuracy of executing these processes while also reducing costs.

With the addition of the TimelinePI technology, organisations can now more deeply analyse these processes to identify opportunities for improvements, compliance issues, and assess the performance of human and digital workers within processes.

“The acquisition of TimelinePI is a strategic decision by ABBYY since process mining is predominantly used in business process automation and robotic process automation - sweet spots for ABBYY,” commented Cathy Tornbohm, Distinguished VP Analyst at Gartner. “TimelinePI offers support for the full spectrum of process types, especially the ad hoc process patterns common to case management. Additionally, TimelinePI offers specific analysis modules optimised for unique process styles not possible with schema-centric approaches.”

ABBYY will continue to market and enhance the TimelinePI platform and offer it to its thousands of customers globally, including healthcare providers, banks, insurance companies, government agencies and others. Its solutions will be offered both separately and as part of new solution bundles as an extension of ABBYY’s current and future AI-enabling products.

“The response to us joining the ABBYY organisation has been extremely well received by TimelinePI’s and ABBYY’s customers and partners,” said Scott Opitz, President and CEO of TimelinePI. “The combination of our leading-edge process intelligence technology with ABBYY’s extensive content intelligence and AI/ML resources will allow us to further extend our lead far beyond traditional process mining products, and cements our position as a must-have for digital transformation projects.”

TimelinePI Co-founders Scott Opitz and Alex Elkin will join ABBYY’s management team and will continue to drive ABBYY’s process intelligence vision and business growth. ABBYY will also extend TimelinePI’s research and development capabilities through a combination of increased investment and by providing access to ABBYY’s extensive resources in artificial intelligence and machine learning.