Teleopti has announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centres deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day.

Teleopti is strengthening its already leading presence in the Cloud WFM space through an extended partnership with Microsoft. After six years of Teleopti WFM Cloud on Microsoft Azure for contact centres, Teleopti now holds the position as the number one supplier of WFM software on Azure, globally. With a development relationship that dates back to the 1990s, Teleopti claims it is a top WFM digital partner for Microsoft Azure and the sizeable...