Five9 announced the opening of its new European Research and Development Hub in Porto, Portugal. The office will serve as the company's European engineering headquarters, with work spanning artificial intelligence, software engineering, and cloud operations.  

In this last episode of Series 6 of Electronic Specifier Insights, Charlotte Morgan talks to Callan Schebella, Executive VP of Five9, a cloud software company that focuses on human-sounding AI agents for contact centres.

Smart devices are now a part of our everyday lives and for some users, they are even becoming their new best friends. Whether or not we are going to take it that far, we are becoming more and more accustomed to speaking to them in a natural, conversational manner. From the moment we open our eyes until the minute our head hits the pillow, we are now glued to our smart devices – and are increasingly interacting with them through voice. ...