Amdocs and NVIDIA to accelerate adoption of generative AI

Amdocs and NVIDIA will customise enterprise-grade LLMs running on NVIDIA accelerated computing as part of the Amdocs amAIz framework. The collaboration will empower communications service providers to efficiently deploy generative AI use cases across their businesses, from customer experiences to network provisioning.

Amdocs will use NVIDIA DGX Cloud AI supercomputing and NVIDIA AI Enterprise software to support flexible adoption strategies and help ensure service providers can simply and safely use generative AI applications.

Aligned with the Amdocs strategy of advancing generative AI use cases across the industry, the collaboration with NVIDIA builds on the previously announced Amdocs-Microsoft partnership. Service providers and media companies can adopt these applications in secure and trusted environments, including on-premises and in the Cloud.

With these new capabilities – including the NVIDIA NeMo framework for custom LLM development and guardrail features – service providers can benefit from enhanced performance, optimised resource utilisation and flexible scalability to support emerging and future needs.

“NVIDIA and Amdocs are partnering to bring a unique platform and unmatched value proposition to customers,” said Shuky Sheffer, Amdocs president and CEO. “By combining NVIDIA’s cutting-edge AI infrastructure, software and ecosystem, and Amdocs’ industry-first amAlz AI framework, we believe that we have an unmatched offering that is both future-ready and value-additive for our customers.”

“Across a broad range of industries, enterprises are looking for the fastest, safest path to apply generative AI to boost productivity,” said Jensen Huang, founder and CEO of NVIDIA. “Our collaboration with Amdocs will help telco service providers automate personalised assistants, service ticket routing and other use cases for their billions of customers, and help the telcos analyse and optimise their operations.”

Amdocs counts more than 350 of the world’s leading telecom and media companies as customers, including 27 of the world’s top 30 service providers2. With more than 1.7B daily digital journeys, Amdocs platforms impact more than 3 billion people around the world.

NVIDIA and Amdocs are exploring a number of generative AI use cases to simplify and improve operations by providing secure, cost-effective and high-performance generative AI capabilities.

Initial use cases span customer care, including accelerating resolution of customer inquiries by drawing information from across company data. On the network operations side, the companies are exploring how to proactively generate solutions that aid configuration, coverage or performance issues as they arise.