Tektronix Continues Expansion of Gold Care Service Plans

“Existing customers who have experienced the benefits of Gold Care with their purchased products are continually requesting that we expand the program,” said Bernie Duffy, Vice President and General Manager, Service at Tektronix. “Adding Gold Care coverage to their portfolio of instruments positions our customers to bring their products to market faster. We will continue to help both new and current customers get the most value from their Tektronix products.”
Released in 2010, Gold Care Plans are designed to give customers a worry-free ownership experience across mid-range and high-performance instruments such as oscilloscopes and spectrum analyzers. Gold Care Plans deliver such benefits as equivalent loaner products, coverage of customer-caused damage, including EOS and ESD, and priority access to technical support resources.

Tektronix is the only test and measurement instrument provider to offer a “gold care” support option of this magnitude. Recent expansions have made the plan available to customers purchasing on the GSA schedule, to customers in Canada and to a broader selection of mid-range and high-performance products.

The core features available in Tektronix Gold Care Plans – at a single price – include:
• A loaner product of equal or higher performance on product failures of any type
• 30% discount on factory-certified calibration of the same product
• Coverage of customer-caused damage, including EOS & ESD
• Priority processing of all failed products
• Priority access to Tektronix technical support and call centers
• Uninterrupted coverage for up to 5 total years