Advantest earns five stars on annual VLSIresearch customer satisfaction survey

Worldwide participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and product performance. Advantest was named a 10 BEST company in “Large Suppliers of Chip Making Equipment” and a THE BEST company in “Test Equipment,” and earned its personal-best ratings in the categories of Trust in Supplier and Technical Leadership.

G. Dan Hutcheson, CEO of VLSIresearch noted that Advantest’s ability to sustain positive customer relationships over the long-term is evidence of their strength as an ATE business partner. “The company’s stellar management, financial stability, emphasis on ongoing R&D and standards of excellence have contributed to its success. For over six decades, Advantest has demonstrated a keen understanding of semiconductor-industry economics and has been delivering the ATE solutions to enhance their customers’ success,” stated Hutcheson.

"Across the organization and around the globe, Advantest remains focused on delivering the highest quality products to our customers,” commented Yoshiaki Yoshida, Advantest Corporation president and CEO. “In addition, we place extremely high value on customer service and support and we are delighted that the processes we've implemented are having demonstrable results. Earning the highest VLSI Star rating in this annual survey underscores Advantest's core commitment to serving our customers."

Advantest, a global provider of test equipment solutions for SoC, logic and memory semiconductors, is the industry's only ATE provider to design and manufacture its own fully integrated suite of test-cell solutions - comprised of testers, handlers, device interfaces, probe cards, and software - assuring the industry's highest levels of integrity and compatibility.

About the VLSIresearch Customer Satisfaction Survey

VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey. The survey spans 2 ½ months and covers five languages. Worldwide participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366 surveys were returned, resulting in 34,543 total responses. The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to provide feedback for suppliers of semiconductor equipment and subsystems.